I. MANDATE
The bureau is responsible for the development, improvement, management and conservation of the country's fisheries and
aquatic resources.

II. VISION
            A modernized fishery sector that is technologically advanced and globally competitive, and guided by the principles of social justice and equity. Sound management practices with strong private sector participation are instituted for the sustainable development of fishery resources.

III. MISSION
           To conserve, protect, and practice sustainable development of the country’s fisheries and aquatic resources; alleviate poverty by providing supplementary livelihood to the fisherfolk; improve aquaculture productivity within ecological limits; and utilize optimally the offshore and deep sea resources.

IV. SERVICE PLEDGE
          We, the employees of the Bureau of Fisheries and Aquatic Resources (BFAR), shall continue to serve the interest of the Filipino people and the welfare of our nation by addressing the needs of our clients and stakeholders, for the sustainable development, judicious, management, utilization and conservation of the country’s fisheries and aquatic resources.

          Towards these end, we therefore commit to:
	
          Further provide quality administrative and technical assistance to clients and stakeholders specifically aimed at increasing resource productivity, improving resource use efficiency, and ensuring the long term sustainability of the country’s fishery and aquatic resources;
          Improve our frontline services to meet the clientele and stakeholders’ increasing demand for fast and efficient service, transparency and accountability;
          Subscribe to local and international best practices and conduct in all, frontline services, office processes and adopt high quality assurance standards;
          Humbly respond to inquiries swiftly, efficiently and with utmost courtesy through our Public Assistance Counter (PAC) from Monday to Friday, 8:00 a.m. to 5:00 p.m. and even beyond as warranted by the circumstances and demands from the public;
          Ensure strict compliance with quality service standards in the delivery of frontline services towards creativity and innovative approaches to uplift public service;
          Readily offer a wide range of quality frontline services which are easily accessible and affordable to the general public by giving value to every client’s comments, suggestions and complaints; 
          Individually strive to nurture an efficient, enthusiastic and competent workforce with appropriate technologies and competencies for better service to our clientele;
          Enlighten the public with 24/7 access to the BFAR RO2 website (http://www.region2.bfar.da.gov.ph) and;
          Simplify procedures to speed up frontline transactions within the BFAR premises.

Table of Content

Regional/Field Office

External Services

Provincial Fisheries Offices

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PFO Cagayan

1. Dispersal to Communal Bodies of Water (CBWs)
2. Request for Input Assistance (Fingerlings)
3. Training Service On-Demand
4. Issuance of Commercial Fishing Vessel and Gear License (CFVGL – NEW)
5. Issuance of Commercial Fishing Vessel and Gear License (CFVGL -RENEWAL)
6. Request for MPA Establishment
7. Issuance of Fishing Gear Registration
8. Issuance of Fishworker’s License
9. Issuance of Certificate of Clearance (COC) for Fishing Operation
10. Distribution of Fishing gear and paraphernalia as input assistance to Fisherfolk
11. Establishment of Aquaculture Technology Demonstration Projects
12. Local Transport Permit (LTP)
13. Payment of LGU Incentive
14. Fingerlings Dispersal (Walk-in)
15. Technical Assistance on Fish Kill/Fish Mortality Incidence (Walk-in)

PFO Isabela

1. Dispersal to Communal Bodies of Water (CBWs)
2. Request for Input Assistance (Fingerlings)
3. Training Service On-Demand
4. Issuance of Commercial Fishing Vessel and Gear License (CFVGL -NEW)
5. Issuance of Commercial Fishing Vessel and Gear License (CFVGL – RENEWAL)
6. Request for MPA Establishment
7. Issuance of Fishing Gear Registration
8. Issuance of Fishworker’s License
9. Issuance of Certificate of Clearance (COC) for Fishing Operation
10. Distribution of Fishing gear and paraphernalia as input assistance to Fisherfolk
11. Establishment of Aquaculture Technology Demonstration Projects
12. Local Transport Permit (LTP)
13. Payment of LGU Incentive
14. Fingerlings Dispersal (Walk-in)
15. Technical Assistance on Fish Kill/Fish Mortality Incidence (Walk-in)

PFO Quirino

1. Dispersal to Communal Bodies of Water (CBWs)
2. Request for Input Assistance (Fingerlings)
3. Training Service On-Demand
4. Distribution of Fishing gear and paraphernalia as input assistance to Fisherfolk
5. Establishment of Aquaculture Technology Demonstration Projects
6. Local Transport Permit (LTP)
7. Payment of LGU Incentive
8. Fingerlings Dispersal (Walk-in)
9. Technical Assistance on Fish Kill/Fish Mortality Incidence (Walk-in)

PFO Nueva Vizcaya

1. Dispersal to Communal Bodies of Water (CBWs)
2. Request for Input Assistance (Fingerlings)
3. Training Service On-Demand
4. Distribution of Fishing gear and paraphernalia as input assistance to Fisherfolk
5. Establishment of Aquaculture Technology Demonstration Projects
6. Local Transport Permit (LTP)
7. Payment of LGU Incentive
8. Fingerlings Dispersal (Walk-in)
9. Technical Assistance on Fish Kill/Fish Mortality Incidence (Walk-in

PFO Batanes

1. Fingerlings Dispersal (Walk-in)
2. Provision of Extension Support, Education and Training Services
3. Local Transport Permit
4. Technical Assistance/Advisory Services (Walk-in)
5. Technical assistance on Fish Kill/Fish Mortality Incidence
6. Issuance of Commercial Fishing Vessel and Gear License (CFVGL -NEW)
7. Issuance of Commercial Fishing Vessel and Gear License (CFVGL – RENEWAL)
8. Request for MPA Establishment
9. Fishing Boat, Gear and Paraphernalia Distribution
10. Technical Assistance to Fisheries and Aquatic Food Safety
11. Payment of LGU Incentive
12. Technology Demonstration Projects
13. Provision of Post-Harvest Equipment, Tools and Paraphernalia

Technology Outreach Station

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Appari Brackishwater Technology Outreach Station (ABTOS)

1. Provision and Technical Assistance/Advisory Services
2. Tilapia Dispersal

Cagayan Valley Freshwater Fishfarm (CVFFF)

1. Provision and Technical Assistance/Advisory Services
2. Fingerling and Duckweed propagules Dispersal (Walk-in)

Cagayan Valley Brackishwater Technology Outreach Station (CVBTOS)

1. Provision and Technical Assistance/Advisory Services
2. Fingerling Dispersal (Walk-in)

Buguey Brackishwater Technology Outreach Station (BBTOS)

1. Provision and Technical Assistance/Advisory Services
2. Oyster Spat Dispersal

Claveria Brackishwater Technology Outreach Station (CBTOS)

1. Provision and Technical Assistance/Advisory Services
2. Fingerling and Seaweeds propagules Dispersal (Walk-in)

Multi-High Value Species Hatchery (MHVSH)

1. Provision and Technical Assistance/Advisory Services
2. Tilapia Fingerling and Ulang Post-Larvae Dispersal

Mariculture Park Ancillary Support Facility (MPASF)

1. Provision and Technical Assistance/Advisory Services
2. Tilapia Fingerling Dispersal

Cagayan Valley Research Outreach Station for Fresh Water Resources (CVROSFRT)

1. Provision and Technical Assistance/Advisory Services
2. Fingerlings Dispersal

Fisheries Management Regulatory and Enforcement Division (FMRED)

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Fisheries Licensing Section (FLS)

1. Issuance of Commercial Fishing Vessel and Gear License (CFVGL -NEW)
2. Issuance of Commercial Fishing Vessel and Gear License (CFVGL – RENEWAL)
3. Issuance of Fishing Gear Registration
4. Issuance of Fishworker’s License
5. Issuance of Certificate of Clearance (COC) for Fishing Operation

Fisheries Resources Management Section (FRMS)

1. Mangrove Resource Rehabilitation/Reforestation Project (Seedlings and Labor in Planting)
2. Mangrove Resource Rehabilitation/Reforestation Project (Retention/Fully Grown)
3. Processing of Lease Agreement of Public Lands for Fishpond and Mangrove Friendly Aquaculture (New)
4. Processing of Lease Agreement of Public Lands for Fishpond and Mangrove Friendly Aquaculture (Renewal)
5. Processing of Gratuitous Permit (Gp) for portion of Areas Release for Fishpond Development
6. Provision of Technical Assistance/Advisory Services on Coastal and Inland Resources Management (C/IFM)

Regional Fisheries Inspection and Quarantine Section (RFIQS)

1. Issuance of Gratuitous Permit for Scientific Research on Aquatic
2. Issuance of Gratuitous Permit for Scientific Research on Aquatic
3. Issuance of Gratuitous Permit for Scientific Research on Aquatic
4. Issuance of Aquatic Wildlife Farm Permit- AWFP Small scale
5. Issuance of Aquatic Wildlife Farm Perm+A169:G209it- AWFP Small Scale Farming
6. Issuance of Aquatic Wildlife Special User’s Permit AWSUP (for Non- threatened & Economically Important Species)
7. Issuance of Aquatic Wildlife Collector+A319:G341’s Permit AWCP (for Threatened, By-products Derivatives)
8. Issuance of Special Permit for Other U+A388:G41’ses of Aquatic Wildlife – Show/Exhibition
9. Issuance of Special Permit for Other Uses of Aquatic Wildlife – Educational Purposes
10. Issuance of Special Permit for Other Uses of Aquatic Wildlife – Documentation for Commercial Purposes
11. Issuance of Certificate of Aquatic Wildlife Registration CAWR – Documentation of Commercial Purposes
12. Issuance of Local Transport Permit (LTP) and Inspection of
13. Inspection of Fishery Facilities / Aquaculture Farms and Fsihery

Adjudication

1. Resolution of Fisheries Administrative Cases
2. Resolution of Fisheries Adjudicative Cases
3. Approval of Settlement Offers

National Stock Assessment Program (NSAP)

1. National Stock Assessment Program (NSAP) Fisheries Data

Training Division

1. Regular Training Service
2. Training Service On-Demand

Fishery Laboratory

1. Provision of Laboratory Testing Service
2. Issuance of Certificate of Registration for Aquafarms, as part of the Requirements of Philippine National Standard for Good Aquaculture Practices (GAqP-PNS)
3. Issuance of Certificate of Registration for Aquafarms, as part of the Requirements of National Residue Monitoring Program, Shrimp Grow-out Facility Certification
4. Fish Mortality/FishKill Investigation
5. Marine Mammal Stranding Response and Investigation
6. Monitoring and Sampling to Registered Aquafarms
7. Technical Assistance

Fisheries Production and Support Services Division (FPSSD)

Aquaculture Section

1. Technical Assistance On Demand
2. Technical Assistance thru Request Letter
3. Technical Assistance On-site Visit
4. Input Assistance (Regular Program)
5. Input Assistance to Other Agencies
6. Fingerling Dispersal (Regular Program)
7. Fingerling Dispersal with fees
8. Establishment of Aquaculture Technology Demonstration Projects
9. Stocking of Technology Demonstration Projects
10. Monitoring of Technology Demonstration Projects
11. Harvest/Harvest Field Day of Technology Demonstration Projects
12. Rehabilitation Assistance

Capture Fisheries Section

1. Distribution of Fishing Boats With Fishing Paraphernalia
2. Distribution of Fishing Paraphernalia
3. Provision of Technical Assistance/Advisory Services On-Demand
4. Provision of Technical Assistance/Advisory Services

Fisheries Post-Harvest Section

1. Technical Assistance to Fisheries and Aquatic Food Safety Compliance
2. Technology Demonstration Projects
3. Provision of Post-Harvest Equipment, Tools and Paraphernalia

Marketing Section

1. Technical Assistance to Walk-in Clients
2. Technical Assistance thru Telephone Inquiry
3. Technical Assistance for Clients Outside BFAR (Requested thru Letter/Email)
4. Conduct of Price Monitoring Activity

Finance and Administrative Division (FAD)

1. On-the-Job Training/Immersion Program
2. Fisheries Scholarship Program Application – Fisherfolk Children Educational Grant (FCEG) Category
3. Fisheries Scholarship Program Application – Fisheries Industry Leaders Grant (FILG) Category
4. Fisheries Scholarship Program Application – Indigenous Cultural Communities (ICCs)/ Indigenous Peoples (IPs) Category
5. Scholarship Awarding

Fisheries Information Section (FIS)

1. Fisheries Information Section(FIS)
2. Conduct of Interview (radio, TV, print, social media)
3. Publicity Through Sponsorship(radio, TV, print media)
4. Quick Response to Inquiry/Comments via Social Media
5. Participation to IEC Exhibit
6. Assistance in The Conduct of IEC / Advocacy Activities
7. Provision of IEC Materials

Internal Service

Fisheries Information Section (FIS)

1. Conduct of Press Conference or Radio / TV Interview (Internal)
2. Preparation of Nomination Papers and Video
3. Coverage of Important BFAR RO2 Activities
4. Preparation of IEC Materials

Finance and Administarive Division(FAD)
Human Resource Management Section (HRMS)

5. Recruitment, Selection and Placement
6. Strategic Performance Management System (SPMS)
7. Processing of Certifications (Employment, No pending Administrative Case, No Foreign Travel, Clearance and Related Certifications)
8. Processing of Documents for Retirement Claim
9. Application for Leave (Vacation, Sick, SPL, Force Leave, Maternity, Paternity Leave)
10. Monetization of Accumulated Leave Credits
11. Application for Terminal Leave Benefit
12. Recruitment of Contract of Service (Job Order)

General Services Unit(GSU)

13. General Services Unit (Request for Service Vehicle)
14. General Services Unit (Vehicle Repair)
15. General Services Unit (Maintenance of the Vehicles)

Budget Unit

16. Earmarking of Purchase Request

Accounting Unit

17. Payment of Travelling Expenses (Local Travel)
18. Payment of Utility Expense (Electric, Water, Telephone)
19. Payment of Goods and Services
20. Payment of Salaries and Wages
21. Payment of Labor and Wages

Supply & Property Unit

19. Recording of Purchase Requests
20. Recording of Purchase Order
21. Submission of Perfected Purchase Order/ Job Order/ Contracts to the Commission on Audit
22. Request for Inspection
23. Inspection, Acceptance and Issuance of Equipment, Common-use Supplies, Inputs and Goods
24. Acceptance and Controlling of Inspection and Acceptance Report (IAR) for Catering Services
25. Inspection, Acceptance and Issuance of Infrastructure Projects
26. Controlling of waste materials
27. Provision of Common-use Supplies
28. Loan of Fuel Card for Use
29. Controlling of Gas Slip
30. Issuance of Borrowed Supplies and Equipment
31. Surrender of Unserviceable Office Equipment

VI. Feedback and Complaints Mechanism